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Typical jobs across Polk County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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  • Raccoon River flood cleanup
  • Flood-water extraction and pumping
  • Insurance claim documentation

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6 job stories

The calls we handle most

Typical job
Illustration: River water comes up through a lower-level floor drain

River water comes up through a lower-level floor drain

What homeowners notice
After a heavy rain swells the river, water rises through a floor drain in a downtown lower level and covers the floor of a storage room and the hallway outside it.
What we do
The crew confirms the power is off in the lower level, identifies the drain as the entry, pumps the standing water at a measured rate and records the silt line on each wall. Stored boxes are photographed and sorted before anything leaves the room.
What to expect
Drying is run to set readings on the floor, the wall base and the framing, and the room is released for use only when every zone reaches its dry level.

set by the readings typical visit

Typical job
Illustration: A creek peak fills a window well and wets one corner of a basement

A creek peak fills a window well and wets one corner of a basement

What homeowners notice
A short, heavy storm sends runoff into a window well. The well overflows through the basement window and soaks the carpet and the lower drywall in one corner of the room.
What we do
The crew checks the well, the window frame and the grade beside it, then takes readings along the wall below the window. It removes the wet carpet pad, opens the drywall at the wet zone and dries the cavity.
What to expect
The work is written up with the route, the photographs and the readings, so the owner has a clear record of where the water came from and when the room was dry.

set by the readings typical visit

Typical job
Illustration: A sump pit overflows during a long storm

A sump pit overflows during a long storm

What homeowners notice
During a storm that runs for hours, the sump pump in a finished basement works continuously until the pit overflows onto the floor near the stairs.
What we do
The crew checks the pump, the float and the check valve, clears silt from the intake, and sets a temporary discharge to move the water out. The pit is cleaned and the pump is tested before the room is dried.
What to expect
The homeowner receives a list of the checks, the pump findings and the drying readings, with a note on what should be checked before the next wet season.

set by the readings typical visit

Typical job
Illustration: A supply line splits inside a wall above a laundry area

A supply line splits inside a wall above a laundry area

What homeowners notice
A supply line in a wall above a laundry area splits while the house is quiet. The first sign is a damp patch on the ceiling of the room below and a soft spot in the floor above the laundry.
What we do
The crew shuts off the main valve, finds the wet zone with readings, opens the wall at the point where the moisture reaches the cavity and asks a plumber to repair the split line before the wall is dried and closed.
What to expect
The drying is measured on the framing, the subfloor and the ceiling below, and the record shows when each material reached the dry level.

set by the readings typical visit

Typical job
Illustration: A dishwasher leak runs under the kitchen floor

A dishwasher leak runs under the kitchen floor

What homeowners notice
A dishwasher supply fitting weeps for several days, and the water spreads under the vinyl floor until the adjoining cabinet base starts to swell at the toe kick.
What we do
The crew shuts off the supply valve, lifts the flooring where readings show moisture, checks the subfloor and the cabinet base, and replaces the swollen base. The dishwasher is reconnected with a new fitting after a plumber checks it.
What to expect
The kitchen is dried to set readings before the new cabinet base and floor are installed, and the photographs and the list of removed materials are kept for the insurer.

set by the readings typical visit

Typical job
Illustration: A crawl space holds moisture after a wet week

A crawl space holds moisture after a wet week

What homeowners notice
After a wet week, the owner notices a musty smell at the floor level of the house and a soft patch in the living room floor above the crawl space.
What we do
The crew checks the access, the ground and the joists, takes readings on the joists and the sill plate, removes the wet debris and dehumidifies the space until the framing reads dry at the set level.
What to expect
The floor is rebuilt only after the crew confirms the readings, and a contractor reviews the soft patch for structural damage before any repair.

set by the readings typical visit

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